Free Standard Fiber Installation

The fiber NID and ONT are typically installed on the outside of your home or business. Phone, Ethernet, and a power wire are run into your home.

The ONT is powered by either a small battery pack (if you have telephone service) or a small power supply (if you are only receiving Internet service) and is generally installed in an out-of-the-way area, such as your basement.

The battery pack ensures that your telephone service continues to work in the event of a power outage and typically lasts ~8 hours. Battery packs that last up to 24 hours are also available at an additional cost. The battery pack and ONT are owned by up.net and will be removed if you discontinue your service.

up.net technicians will hook up your existing telephone jacks (or install one if needed), install an Ethernet jack and hook up your new wireless router.

What does the free installation entail?

A technician will install the equipment, hook up your phones and install your new wireless router as close to where you'd like it in the house as possible and verify that everything works as it should before departing.

Do I need to buy my own router?

No, we want you to be able to take full advantage of your new Internet speeds, so a new wireless router is now included free of charge for all of our new fiber customers.

What isn’t included as part of the free installation?

• Rewiring your home or business
• Installing new phone lines or network jacks (unless you are part of a business plan and purchasing multiple lines)

What if I need that work done? Do you offer those services?

Yes—if that's something you would like to have done, we can help but additional charges apply and the work may require a second visit.