ONT
Power

The ONT is powered by either a small battery pack (if you have telephone service) or a small power supply (if you are only receiving Internet service) and is generally installed in an out-of-the-way area, such as your basement.

ONT Battery

The battery pack ensures that your telephone service continues to work in the event of a power outage and typically lasts ~8 hours. Battery packs that last up to 24 hours are also available at an additional cost. The battery pack and ONT are owned by up.net and will be removed if you discontinue your service.

Ethernet Jack

up.net technicians will hook up your existing telephone jacks (or install one if needed), install an Ethernet jack and hook up your new wireless router.

Fiber Installation

A technician will install the equipment, hook up your phones and install your new wireless router as close to where you'd like it in the house as possible and verify that everything works as it should before departing.

No, we want you to be able to take full advantage of your new Internet speeds, so a new wireless router is now included free of charge for all of our new fiber customers.

  • Rewiring your home or business
  • Installing new phone lines or network jacks (unless you are part of a business plan and purchasing multiple lines)

Yes—if that's something you would like to have done, we can help but additional charges apply and the work may require a second visit.

Yes, we can extend the wifi coverage to get wifi access in your yard, garage, patio, and down to your dock. Please ask us for more information! 

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